FAQs

1 How long has Wicker Outlet LLC been in business?
Established in 1979, Wicker Outlet LLC will be celebrating its 37th year in the wicker and rattan business. We have served thousands of customers by providing quality products, a diverse selection and prompt service.
2 What assurance do we have that Wicker Outlet LLC is a reputable company?
Wicker Outlet LLC provides unsolicited testimonials from our customers. Click onto Testimonials to see what customers say about our products and services. We also have customers that will provide a personal recommendation for Wicker Outlet LLC. Finally, Wicker Outlet LLC meets all standards for accreditation by the Better Business Bureau. Click onto the BBB logo on the top of any page of the website for more information on our BBB rating.
3 How do I contact the Wicker Outlet LLC?
You can contact us using our toll free number 1 877-WICKER4U or 1 877-942-5374. For local calls dial 1 732-356-5820. You can fax us at 1 732-356-5822 or email us at info@braxtonculleratwickeroutlet.com. Our business hours are Monday – Friday 9 a.m. to 5 p.m. Eastern Standard Time. Our sales consultants are ready to take your order or answer any questions you may have. We pride ourselves on making your shopping experience as easy as possible.
4 What type of merchandise does Wicker Outlet LLC carry?
Wicker Outlet LLC carries a wide variety of wicker and rattan furniture and accessories and a huge selection of fabrics. We search for the best products from the top manufacturers who use the highest quality wicker/rattan materials and high density foam/dacron cushions with stain resistant, durable fabrics and finishes.. Our products include Large Seating, including Sofas, Love Seats, Chairs and Ottomans (Indoor and Outdoor), Dining (Indoor and Outdoor), Chaise Lounges, Gliders, and Rockers. We also carry Armoires, Bar/Counter Stools, Bedrooms, Benches, Buffets/Cabinets, Cocktail/End Tables, Chaise Lounges, Daybeds, Desks, Etageres, Occasional Tables, Recliners, Sectionals (Indoor and Outdoor), Sleepers, and TV Stands.
5 Where are your products made?
All of our wicker and rattan frames are handcrafted by skilled artisans. They are imported from Indonesia, the Philippines, and Vietnam. Cushions are usually manufactured in the United States.
6 How you do know if the items are good quality and comfortable?
Our sales consultants have inspected and tested every item(s) that is on our web site for comfort and quality. No item(s) is placed on the Wicker Outlet LLC site without going through our stringent approval process.
7 Can you make a custom item or have an item modified to fit my needs?
We do not make any custom merchandise. Everything is imported as it is specified by our manufacturers.
8 Is it possible to get an item in a different finish that is not listed on our website?
Sometimes we can obtain items in other finishes that are not shown on our site. Please call us toll free 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com and let us know what you are looking for.
9 Do you have a catalog?
We do not have a catalog. We do have brochures we can send to you that contain some of our merchandise. You can email us at info@braxtonculleratwickeroutlet.com with your mailing address. The best way to see our furniture and accessories is on our web site, www.wickeroutlet.com. Our website is very extensive and we are constantly updating it with new items/ information. If you need help finding an item, please contact our sales consultants at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.
10 Do you have pictures of your merchandise?
We have beautiful color photos of all our merchandise that can be sent via regular mail or can be emailed to you. Please contact us at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.
11 Why do I have to call or email to get a price quote on some of your merchandise?
Some of the manufacturers we represent prohibit us from posting prices on the internet. We recommend that you call us toll free at 1 877-WICKER4U or 1 877-942-5374 for a price on any item. We offer substantial discounts on all our merchandise.
12 Do you sell to Interior Designers, Decorators and Commercial Clients?
Yes we do sell to hotels, restaurants, resorts, designers, etc. We offer great prices everyday and further discounts to commercial buyers who are purchasing large quantities of a particular item(s). Please see links at the bottom of the site, TRADE DISCOUNTS for DESIGNER and COMMERCIAL ACCOUNTS.
13 Can I purchase replacements cushions from Wicker Outlet LLC?
We sell replacement cushions only for items we carry. Please contact our Sales Consultants at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.
14 Does Wicker Outlet LLC ever have sales?
No we do not have sales since our merchandise is heavily discounted all year. We work on a very low profit margin. The only time our prices will change is when a manufacturer increases their pricing. We then readjust our prices maintaining the same profit margin.
15 Do you offer further discounts if a group of items is purchased rather than a single item?
We do offer discounts for multiple purchases. Click onto the FOR BIG SAVINGS link at the bottom of our website for details.
16 Does Wicker Outlet LLC beat competitor’s prices?
We try to keep our prices as low as we can. Sometimes our price may be higher. We do beat competitor’s prices that are verifiable. Please see the PRICE GUARANTEE link at the top of our website for specifics on this policy. You can also contact us by telephone at 1 877-WICKER4U or 1 877-942-5374 or by email at info@braxtonculleratwickeroutlet.com to review pricing.
17 What kind of savings do you offer?
Wicker Outlet LLC is able to offer a substantial discount to our customers versus retail prices. Our low prices apply to all the items we show on our web site. Please click onto the PRICE GUARANTEE link at the top of our website. If you find a better price on any merchandise on our web site, please contact one of our sales consultants and we will be glad to beat that price.
18 Do you offer free shipping?
We offer free shipping on all items.
19 How do I place an order?
There are several ways to place an order. The easiest and quickest way to place an order is to call our toll free number at 1 877-WICKER4U or 1 877-942-5374. Our sales consultants are here to help you through the ordering process. An order confirmation will be sent by email within 24 hours.
20 How do I pay for my order?
We accept VISA, MASTERCARD, DISCOVER and debit cards with a VISA or MASTERCARD logo. We do not accept AMERICAN EXPRESS.
21 Is my credit card information and email address secure?
We find that placing an order over the telephone with our sales consultants is the most secure way to protect your credit card information. This also allows us to review the details of your order and give you the individual attention you deserve. Please be assured that all information given including email addresses is kept confidential when you do business with Wicker Outlet LLC.
22 What do you require as a down payment?
We require a 50% down deposit when you place your order. The final payment is due when your order ships from the manufacturer. For items that ship within a few days or under $1000.00, full payment is due up front.
23 Will I be required to pay sales tax on my order?
We are required by law to collect New Jersey 7% sales tax since we are located in New Jersey. Shipments to any other state will not be charged NJ sales tax.
24 How long will it take to receive my order?
Please check our POLICIES section of our site to review ORDER TIMING.
25 How is the furniture shipped?
Braxton Culler offers "white glove"/in-home delivery. Please check with our Sales Consultants for details.
26 What should I do when my order arrives?
Please check our POLICIES section of our site to review HANDLING OF MERCHANDISE.
27 What is your policy on exchanges/refunds?
Please check our POLICIES section of our site to review our EXCHANGES ONLY/NO REFUNDS policies.

How long has Wicker Outlet LLC been in business?: Established in 1979, Wicker Outlet LLC will be celebrating its 37th year in the wicker and rattan business. We have served thousands of customers by providing quality products, a diverse selection and prompt service.

What assurance do we have that Wicker Outlet LLC is a reputable company?: Wicker Outlet LLC provides unsolicited testimonials from our customers. Click onto Testimonials to see what customers say about our products and services. We also have customers that will provide a personal recommendation for Wicker Outlet LLC. Finally, Wicker Outlet LLC meets all standards for accreditation by the Better Business Bureau. Click onto the BBB logo on the top of any page of the website for more information on our BBB rating.

How do I contact the Wicker Outlet LLC? : You can contact us using our toll free number 1 877-WICKER4U or 1 877-942-5374. For local calls dial 1 732-356-5820. You can fax us at 1 732-356-5822 or email us at info@braxtonculleratwickeroutlet.com. Our business hours are Monday – Friday 9 a.m. to 5 p.m. Eastern Standard Time. Our sales consultants are ready to take your order or answer any questions you may have. We pride ourselves on making your shopping experience as easy as possible.

What type of merchandise does Wicker Outlet LLC carry?: Wicker Outlet LLC carries a wide variety of wicker and rattan furniture and accessories and a huge selection of fabrics. We search for the best products from the top manufacturers who use the highest quality wicker/rattan materials and high density foam/dacron cushions with stain resistant, durable fabrics and finishes.. Our products include Large Seating, including Sofas, Love Seats, Chairs and Ottomans (Indoor and Outdoor), Dining (Indoor and Outdoor), Chaise Lounges, Gliders, and Rockers. We also carry Armoires, Bar/Counter Stools, Bedrooms, Benches, Buffets/Cabinets, Cocktail/End Tables, Chaise Lounges, Daybeds, Desks, Etageres, Occasional Tables, Recliners, Sectionals (Indoor and Outdoor), Sleepers, and TV Stands.

Where are your products made? : All of our wicker and rattan frames are handcrafted by skilled artisans. They are imported from Indonesia, the Philippines, and Vietnam. Cushions are usually manufactured in the United States.

How you do know if the items are good quality and comfortable?: Our sales consultants have inspected and tested every item(s) that is on our web site for comfort and quality. No item(s) is placed on the Wicker Outlet LLC site without going through our stringent approval process.

Can you make a custom item or have an item modified to fit my needs?: We do not make any custom merchandise. Everything is imported as it is specified by our manufacturers.

Is it possible to get an item in a different finish that is not listed on our website? : Sometimes we can obtain items in other finishes that are not shown on our site. Please call us toll free 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com and let us know what you are looking for.

Do you have a catalog? : We do not have a catalog. We do have brochures we can send to you that contain some of our merchandise. You can email us at info@braxtonculleratwickeroutlet.com with your mailing address. The best way to see our furniture and accessories is on our web site, www.wickeroutlet.com. Our website is very extensive and we are constantly updating it with new items/ information. If you need help finding an item, please contact our sales consultants at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.

Do you have pictures of your merchandise? : We have beautiful color photos of all our merchandise that can be sent via regular mail or can be emailed to you. Please contact us at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.

Why do I have to call or email to get a price quote on some of your merchandise? : Some of the manufacturers we represent prohibit us from posting prices on the internet. We recommend that you call us toll free at 1 877-WICKER4U or 1 877-942-5374 for a price on any item. We offer substantial discounts on all our merchandise.

Do you sell to Interior Designers, Decorators and Commercial Clients? : Yes we do sell to hotels, restaurants, resorts, designers, etc. We offer great prices everyday and further discounts to commercial buyers who are purchasing large quantities of a particular item(s). Please see links at the bottom of the site, TRADE DISCOUNTS for DESIGNER and COMMERCIAL ACCOUNTS.

Can I purchase replacements cushions from Wicker Outlet LLC? : We sell replacement cushions only for items we carry. Please contact our Sales Consultants at our toll free number 1 877-WICKER4U or 1 877-942-5374 or email us at info@braxtonculleratwickeroutlet.com.

Does Wicker Outlet LLC ever have sales? : No we do not have sales since our merchandise is heavily discounted all year. We work on a very low profit margin. The only time our prices will change is when a manufacturer increases their pricing. We then readjust our prices maintaining the same profit margin.

Do you offer further discounts if a group of items is purchased rather than a single item?: We do offer discounts for multiple purchases. Click onto the FOR BIG SAVINGS link at the bottom of our website for details.

Does Wicker Outlet LLC beat competitor’s prices? : We try to keep our prices as low as we can. Sometimes our price may be higher. We do beat competitor’s prices that are verifiable. Please see the PRICE GUARANTEE link at the top of our website for specifics on this policy. You can also contact us by telephone at 1 877-WICKER4U or 1 877-942-5374 or by email at info@braxtonculleratwickeroutlet.com to review pricing.

What kind of savings do you offer? : Wicker Outlet LLC is able to offer a substantial discount to our customers versus retail prices. Our low prices apply to all the items we show on our web site. Please click onto the PRICE GUARANTEE link at the top of our website. If you find a better price on any merchandise on our web site, please contact one of our sales consultants and we will be glad to beat that price.

Do you offer free shipping?: We offer free shipping on all items.

How do I place an order? : There are several ways to place an order. The easiest and quickest way to place an order is to call our toll free number at 1 877-WICKER4U or 1 877-942-5374. Our sales consultants are here to help you through the ordering process. An order confirmation will be sent by email within 24 hours.

How do I pay for my order?: We accept VISA, MASTERCARD, DISCOVER and debit cards with a VISA or MASTERCARD logo. We do not accept AMERICAN EXPRESS.

Is my credit card information and email address secure? : We find that placing an order over the telephone with our sales consultants is the most secure way to protect your credit card information. This also allows us to review the details of your order and give you the individual attention you deserve. Please be assured that all information given including email addresses is kept confidential when you do business with Wicker Outlet LLC.

What do you require as a down payment? : We require a 50% down deposit when you place your order. The final payment is due when your order ships from the manufacturer. For items that ship within a few days or under $1000.00, full payment is due up front.

Will I be required to pay sales tax on my order?: We are required by law to collect New Jersey 7% sales tax since we are located in New Jersey. Shipments to any other state will not be charged NJ sales tax.

How long will it take to receive my order? : Please check our POLICIES section of our site to review ORDER TIMING.

How is the furniture shipped? : Braxton Culler offers “white glove”/in-home delivery. Please check with our Sales Consultants for details.

What should I do when my order arrives? : Please check our POLICIES section of our site to review HANDLING OF MERCHANDISE.

What is your policy on exchanges/refunds? : Please check our POLICIES section of our site to review our EXCHANGES ONLY/NO REFUNDS policies.